What gets deleted
When you delete your MyC account, we remove:
- Your name, email address, mobile number, and apartment number
- Your profile photo (if you uploaded one)
- Your posts in the community feed
- Your marketplace listings (active and sold)
- Events you created
- Maintenance requests you submitted
- Push notification tokens linked to your devices
What may be retained
Some information may be kept after account deletion:
- Anonymised analytics — aggregated, non-identifying data about how the app is used. This cannot be traced back to you.
- Information we are legally required to keep — e.g. records relevant to a dispute, regulatory request, or legal obligation under UAE law.
- Building records held by your building admin — maintenance requests and announcements may be retained by your building manager for their own record-keeping, separate from your personal account.
- Backups — for a short window before being overwritten.
How long it takes
In-app deletion is immediate. Email and WhatsApp requests are processed within a reasonable timeframe, typically within a few business days. You'll get a confirmation message once your account has been deleted.
Before you delete
Account deletion is permanent. We cannot recover an account once it's been deleted, even if you ask later.
If you're having trouble with the app and considering deletion as a workaround, please get in touch first — hello@mycommunityuae.com. We'd rather help you fix it.
Questions
See our privacy policy for details on data handling, or email hello@mycommunityuae.com.
Last updated 19 May 2026